Terms and Conditions

PRICES

Include a welcome basket, kitchen sundries i.e. washing up liquid, dishwasher tablets, bin liners etc, electricity, heating, bed linen and towels and a refreshment tray on your arrival

 

DEPOSIT

A non-refundable deposit of 20% is required to secure your booking.  The balance is then payable 6 weeks prior to the start date of the holiday.  Holidays booked less than 6 weeks prior to the start of the holiday should be paid for in full upon booking

 

ACCOMMODATION

The accommodation is available from 3pm on your day of arrival until 10am on the day of departure

 

CONDITION OF PROPERTY

We ask that you take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the rental period as at the beginning

 

PETS

No pets are allowed under any circumstances

SMOKING

Smoking is not permitted inside Baby Willows.  There is a charge of £150.00 for deep-cleaning all fabrics and furnishings to re-present Baby Willows as a non-smoking property to in-coming guests



 

 

 

 

COMPLAINTS

Should you have any issues or problems during your stay at Baby Willows please speak to Lisa and Jon Pennells

 

LIABILITY

Baby Willows shall not be liable to guests or third parties for any accident, damage, loss, injury expense or inconvenience, which may be suffered, incurred, arise out of or in any way connected with the rental. Guests are asked to take care at all times whilst on our property

 

OCCUPANCY

The number of persons occupying Baby Willows must not exceed 4 unless prior agreement has been made

 

NOISE

We live in a small village and we have neighbours so we ask you to be considerate with late night noise

 

CANCELLATIONS

Any cancellation must be made in writing to us.  On receipt of notice of cancellation, we will seek to re-let the property for the period of booking. If we are unable to re-let the property then no money will be refunded